Cancellation, Exchange & Refund Policy

Homesake · Lights that breathe home

Damaged, Defective or Incorrect Products

At Homesake, every light is carefully packed and quality-checked before it reaches your home.
However, if something arrives damaged, defective, malfunctioning, or different from what you ordered, we’ll make it right. 💛

You may choose either:

• ✨ A free replacement of the same product
  or
• ✨ A one-time exchange against another product of equal or lower value

📌 Reporting an Issue

Please contact us within 48 hours of delivery at:

📩 care@homesake.in
📞 0120-4206972

Kindly share:

• Your Order ID
• Clear photos/videos of the issue
• Images of the product and packaging

Our team will review the request and guide you through the next steps.

📦 Return & Pickup Conditions

To be eligible for replacement or exchange:

• The product must be unused, uninstalled, and in the exact same condition as received
• Original packaging, tags, manuals, and accessories must be retained
• Products showing signs of usage, installation, damage after delivery, or incomplete packaging may not qualify

In applicable cases, Homesake will arrange a pickup after verification.

🤝 A Small Note

As many of our lights are handcrafted and packed with care, each request is individually reviewed by our support and quality team to ensure a fair resolution for everyone.

The final resolution — including replacement, exchange eligibility, and approval of claims — will be determined by the Homesake team after inspection and verification.

Our intention is always simple:
to ensure your Homesake piece reaches your home exactly the way it was meant to. ✨

Homesake
Lights that breathe home